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Privacy Policy & Terms of Use

Privacy policy

This privacy policy sets out how South India Tours and Travel Limited (trading as Authentic India Tours) uses and protects any information that you give South India Tours and Travel Limited when you use this website.

South India Tours and Travel Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will be used only in accordance with this privacy statement.

Authentic India Tours is the trading name of South India Tours and Travel Limited, which is incorporated in England and Wales under registration number 10845229. The registered office and the principal place of business is 45-51 Wychtree Street, Morriston, Swansea SA6 8EX.

South India Tours and Travel Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

What we collect

We may collect the following information:      

  • Name
  • Contact information including email address
  • Personal details such as date of birth if relevant
  • Travel details such as passport if relevant
  • Demographic information such as postcode, preferences and interest
  • Other information relevant to customer surveys and/or offers

Consent

The following activities are carried out by us using your personal data because it is necessary in relation to a contract which you have entered into or because you have asked for something to be done so you can enter into a contract;

 

  • Administering your booking internally and communicating your booking externally with our suppliers, to ensure the services you have requested are arranged;
  • To communicate with you regarding your booking or any other purchase, including sending booking confirmation and travel documents.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • Providing information to suppliers if relevant to secure holiday arrangements
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.*

* only where you have first given consent for us to provide these services to you.

How long we keep your information

We will retain your personal data for a period of up to eighteen months following your purchase, however please refer to the Your Rights section below if you wish your information to be removed prior to this.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Your details are stored on secure servers in the United Kingdom, except when required by our Indian suppliers to secure holiday arrangements for you. India does not meet the conditions set out by GDPR (General Data Protection Regulations) in that the EU Commission has decided that it does not ensure an adequate level of protection, at this time.

We will ensure that you are informed of this prior to you booking with us and that you have given us explicit consent to the proposed transfer of information to these supplies in India.

How we use cookies

 A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We use this information only for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

We will give you the option to accept of decline the use of cookies when you visit our website.

How your personal information is shared

Your personal data is held on a combination of our own systems and systems of the suppliers we use to provide our services.

When you give your personal data to us, some of the personal data you provide will need to be given to and processed and stored by relevant third parties.  These third parties include:our travel partners, such as hoteliers, rail operators, tour guides, spas, national parks and other suppliers of our experiences.

We aim only to transfer your data to third parties outside of the EEA where the transfer is necessary to enable your contract to be performed.

In order for you to travel overseas, we may be required to disclose certain of your personal data to government bodies or other authorities in the UK and in other countries, such as those responsible for immigration, border control, law enforcement, security and anti-terrorism.

Even if it is not mandatory for us to provide information to such authorities, we may exercise our discretion to assist them where appropriate in the interests of detecting and preventing criminal activity.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy policy applicable to the website in question.

Your rights:

You may choose to restrict the collection or use of your personal information in the following ways:

Access – you have the right to get access to the personal information we hold about you. If you would like a copy of the personal information we hold about you, please write to Compton Group, Subject Access Requests, 45-51 Wychtree Street, Morriston, Swansea, SA6 8EX.

Rectification – You have a right to rectification of inaccurate personal information and to update incomplete personal information. If you believe that any of the information that we hold about you is inaccurate, you have a right to request that we restrict the processing of that information and to rectify the inaccurate personal information.

Erasure – You have a right to request that we delete your personal information. You may request that we delete your personal information if you believe that we no longer need to process your information for the purposes for which it was provided, or we are not using your information in a lawful manner.

Restriction – You have a right to request us to restrict the processing of your personal information. You may request us to restrict processing your personal information if you believe that any of the information that we hold about you is inaccurate; or we no longer need to process your information for the purposes for which it was provided, but you require the information to establish, exercise or defend legal claims; or we are not using your information in a lawful manner.

Portability – You have a right to data portability. Where we have requested your permission to process your personal information or you have provided us with information for the purposes of entering into a contract with us, you have a right to receive the personal information you provided to us in a portable format. This right only applies where the original processing is based on fulfilment of a contract you are party to and where the processing is automated. It also only applies to data provided by yourself, not by a third party such as a solicitor or freehold seller.

Objection – You have a right to object to the processing of your personal information. You have a right to object to us processing your personal information (and to request us to restrict processing) unless we can demonstrate compelling and legitimate grounds for the processing, which may override your own interests, or where we need to process your information to investigate and protect us or others from legal claims.

Marketing – You have a right to object to direct marketing. You have a right to object at any time to processing of your personal information for direct marketing purposes, including profiling you for the purposes of direct marketing.

Withdraw consent – You have a right to withdraw your consent. Where we rely on your permission to process your personal information, you have a right to withdraw your consent at any time. We will always make it clear where we need your permission to undertake specific processing activities.

Lodge complaints – You have a right to lodge a complaint with the regulator. If you wish to raise a complaint on how we have handled your personal information, you can write to Mr M French at Compton Group, GDPR Complaint, 45-51 Wychtree Street, Morriston, Swansea, SA6 8EX who will investigate the matter. We hope that we can address any concerns you may have, but you can always contact the Information Commissioner’s Office (ICO).

For more information, visit ico.org.uk

 Changes

We may change this information from time to time. Any changes will be updated on our website and if appropriate notified to you in writing.

Ease of accessibility of website

Authentic India Tours is committed to ensuring that its website is accessible to people with disabilities.  All the pages on our website will meet W3C WAI's Web Content Accessibility Guidelines 2.0, Level A conformance. If you have any issues accessing the website please contact info@aitholidays.com.